ABandSS Online Translation Service - Terms and Conditions

The following Terms and Conditions are set out in accordance with the laws of England and Wales. They do not affect customers' rights under the consumer protection laws within the jurisdiction of the country or territory in which an order is placed and may not apply in some jurisdictions.

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1. Business Solutions by Doves will seek to provide a clear and accurate translation of the material provided by customers between the required languages in good vernacular format. While every effort is used to ensure the accuracy of the translation, its accuracy cannot be guaranteed and customers must satisfy themselves by way of verification or otherwise as to the suitability of the translation for the purpose intended.

2. Business Solutions by Doves guarantees that all material submitted will be treated in absolute confidence while it is in their hands. Business Solutions by Doves are not responsible for any breach of confidentiality while the material is in transit whether physically or by electronic means.

3. No contract exists between Business Solutions by Doves and customers until an estimate has been submitted by Business Solutions by Doves and accepted by customers. At this point a deposit of fifty percent of the total invoice price is payable and the contract is deemed to be made. The deposit is non-refundable unless Business Solutions by Doves are unable for reasons beyond its control to fulfill the order. If at the time of estimation it is not clear as to the precise requirements Business Solutions by Doves reserves the right to amend such quotation and submit to customer giving reasons for such amendment.

4. Contracts made in person or in due course of post or by telephone will be subject to the General Terms and Conditions of Business Solutions by Doves a copy of which is available on request.

5. Business Solutions by Doves reserves the right to reject documents which are of a technical or legal nature such as to make normal vernacular translation impractical. In this event Business Solutions by Doves with the agreement of customers will seek to place the work with a translator with the necessary technical knowledge but reserves the right to make additional charges for such specialized work. Business Solutions by Doves will negotiate any necessary charges with customers before committing to additional expenditure.

6. Customers requiring certified translations of legal documents contracts or statutory instruments may also incur additional charges. Business Solutions by Doves will negotiate any necessary charges with customers before committing to additional expenditure.

7. In addition to the General Conditions specific conditions apply to orders placed by email or through our web site.

1. All material submitted to us by email is treated in absolute confidence and in a secure computing environment but we are unable to guarantee the security of material in transit. Customers who require translations of sensitive or private material are advised to secure it by encryption or cause to have printed copy delivered by secure courier.

2. Business Solutions by Doves seek to deliver translations quickly and efficiently depending on the size and complexity of the material submitted and will inform customers of the time frame in the case of long or complex documents. Simple documents such as letters and memoranda will normally be returned within five working days of the receipt of a confirmed order and the payment of the necessary deposit.

3. Orders submitted by email or through our website will be confirmed by email which will contain a link to a secure server through which the deposit payment may be made. Payments by post are acceptable but Business Solutions by Doves reserves the right to secure cleared effects before undertaking such work.

4. Final invoices are payable upon acceptance and approval by customers of the finished translation in a non-editable format. The editable document will be sent immediately on receipt of final payment.

5. Notwithstanding the above Business Solutions by Doves may from time to time provide at their discretion account facilities or enter into credit arrangements with established customers whereupon other terms and conditions may apply.

These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with any or all of these terms of use, you must not use our website.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

(a) republish material from this website (including republication on another website);

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spy ware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use.

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

These terms of use constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.